$17.13/HR Part-Time Floor Staff -Seasonal

Regal • Vancouver, WA

6h

About The Position

Regal Floor Staff team members help ensure guests receive exceptional service and may be assigned to the Box Office, Concession Stand, or as an Usher, based on theatre needs and employee availability. Team members are expected to represent Regal consistently with its mission and policies, attend regularly, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling payments and ticket redemptions, promoting premium viewing options and the Regal Crown Club, selling tickets in accordance with the MPAA rating system and company policy, and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, and suggestive selling. Team members must follow food-safety laws and applicable break requirements. Where alcohol is sold and serving alcohol is assigned, team members must meet applicable age requirements and maintain required certifications and training. Team members must read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, making auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties.

Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. The role requires effective public speaking, listening and communication; accurate calculations; problem-solving and sound judgment; and the ability to set goals, manage time and prioritize work. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• Good public-speaking, listening, and clear communication skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• If assigned to sell or serve alcohol, meet the legal minimum age and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate Box Office and concession point-of-sale systems and accurately handle cash, cards, gift cards, ticket redemptions, coupons, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club program, and concession offerings through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Prepare, operate, and clean concession equipment; comply with applicable food-safety and break-period laws.
• Complete applicable alcohol-serving certifications and training when assigned alcohol sales or service duties.
• Collect ticket stubs, direct patrons, inspect packages when applicable, manage crowds, and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, and unusual situations to management.
• Perform auxiliary in-auditorium concession sales as directed.
• Clean auditoriums after scheduled shows and maintain restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.
• Read and understand required training materials, including materials concerning sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed