Seasonal Floor Staff - $15/hr

Regal•Fort Myers, FL

1d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers and other payment instruments; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system and accurately handling payments and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; upselling; complying with food-safety laws and break requirements; and maintaining applicable alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the legal age requirement. Staff must read and understand training materials on topics such as harassment and discrimination. Usher duties include collecting and tearing tickets, directing patrons, inspecting packages when applicable, managing crowds, assisting guests with seating, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties. Applicants must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires good public speaking, listening, and communication skills; accurate calculations; problem-solving and decision-making; the ability to work under pressure; and the ability to establish goals, budget time, and set priorities. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and speaking or hearing. Occasional duties include climbing or balancing, stooping, kneeling, crouching, or crawling, and lifting up to 60 pounds.

Requirements

Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion.
Good public speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to meet the role’s physical demands, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Provide exceptional service to theatre guests and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, handle emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system; accurately handle payments and concession inventory; promote the Regal Crown Club; prepare, operate, and clean concession equipment; and upsell.
Comply with food-safety laws and applicable break and meal-period laws, and maintain required alcohol training and certification when applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.