Floor Staff - $15.25/hr

Regal Theatres•Greenville, SC

2d•Onsite

About The Position

Floor Staff team members are classified according to individual theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. General expectations include regular and consistent attendance, responding to emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food safety laws and applicable break and meal-period laws. Where applicable, employees must keep required alcohol certification and training current. Employees assigned to sell or serve alcohol must meet the legal age requirement and complete legally required training and certification, as well as Regal Responsible Beverage Server training. Employees are also required to read training materials covering subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment; report problems and unusual situations to management; perform auxiliary in-auditorium concession sales as directed; clean auditoriums after shows and maintain cleanliness in restrooms, lobbies, hallways, and other areas; monitor theatre vending equipment; and assist with assigned opening and closing duties. Employees must complete the cast certification program as a cast member and box office cashier, or be making progress toward completion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be making progress toward completion.
Possess good public-speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; use suggestive selling; and comply with applicable food safety and break or meal-period laws.
Maintain required alcohol certification and training where applicable, and complete required alcohol-service training when assigned to sell or serve alcohol.
Tear tickets, collect and deposit appropriate ticket stubs, direct patrons, inspect backpacks and packages when applicable, and manage crowds.
Help guests find seats and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film and content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.