Floor Staff

Landmark Theatres•Hollywood, FL

6d•$19 - $19•Onsite

About The Position

Floor Staff provide a sophisticated entertainment experience through customer service under the general supervision of the Management Team. Staff may be scheduled to work in the Box Office, Concession, Usher, or Kitchen according to staffing needs. The position requires availability during nights, weekends, and holidays. In the Box Office, staff welcome customers, assist with movie and seat selection, answer questions and phone calls, resolve concerns, process transactions, and maintain accurate cash drawers, passes, vouchers, refunds, exchanges, and inventory. They also update marquees and displays and assist guests with hard-of-hearing and closed-caption devices. In Concessions, staff welcome guests, suggest and sell concession items, process transactions, operate and maintain concession and kitchen equipment, complete opening and closing duties, receive and stock deliveries, follow applicable food-safety and alcohol-service laws, and assist guests with accessibility devices. As Ushers, staff welcome guests, make auditorium announcements, maintain cleanliness throughout the theatre, help guests find seats, check tickets and direct guests to the correct auditorium, and inspect auditoriums for picture, sound, temperature, disruptive behavior, and safety or security concerns. The position also includes light janitorial support and assisting guests with accessibility devices. The role is onsite. The listed salary is $18.59 per hour. Benefits include free movies, free popcorn and soda, 50% off concessions, medical and dental benefits, and a 401(k) retirement plan with company match after the initial eligibility period.

Requirements

Must meet the stated minimum age requirement of 16 or 18 years old.
Committed to providing exceptional customer service.
Good verbal communication skills.
Accurate cash-handling and math skills.
Must be available during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and interact with the public while providing a high level of customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress-code policies.
Ability to operate various concession and kitchen equipment.

Responsibilities

Welcome and greet customers.
Assist guests with movie and seat selection and answer general theatre questions.
Provide efficient service, answer questions, and resolve customer concerns.
Use the point-of-sale system to process transactions and payments accurately.
Answer incoming phone calls and provide general theatre information.
Maintain accuracy of cash drawers, passes, vouchers, refunds, exchanges, and inventory.
Check and update marquees and displays.
Understand film amenities and issue or assist with hard-of-hearing and closed-caption devices.
Suggest and sell concession items to customers.
Operate and maintain concession and kitchen equipment.
Perform opening and closing duties in assigned areas.
Receive and put away deliveries and stock.
Follow applicable city, state, and federal food-safety and alcohol-service laws.
Make auditorium announcements, including greetings, promotions, and safety information.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas.
Help customers locate their seats.
Check tickets and direct customers to the correct auditorium.
Check auditoriums for picture, sound, temperature, disruptive behavior, and suspicious activity.
Report safety and security concerns to management.
Provide light janitorial support.