Floor Staff

Landmark Theatres•Scottsdale, AZ

6d•Onsite

About The Position

Floor Staff at Landmark Theatres provide a sophisticated entertainment experience through customer service. Under the general supervision of the Management Team, staff may be scheduled in the Box Office, Concession, Usher, or Kitchen as staffing needs require. Candidates must be available to work nights, weekends, and holidays. This is an onsite position. In the Box Office, staff welcome customers, help with movie and seat selection, answer questions and phone calls, resolve customer concerns, process transactions using a point-of-sale system, and maintain cash drawer and ticket-related accuracy. They also update marquees and displays and assist customers with hearing and closed-caption devices. In Concession, staff welcome customers, suggest and sell concession items, process transactions, operate and maintain concession and kitchen equipment, perform opening and closing duties, receive and stock deliveries, and follow applicable food-safety and alcohol-service laws. They maintain knowledge of concession offerings, film amenities, and accessibility devices. As Ushers, staff welcome and direct customers, make auditorium announcements, maintain cleanliness in public and back-of-house areas, check tickets and auditorium access, monitor auditorium conditions and disruptive or suspicious activity, report safety and security concerns, and provide light janitorial support. Staff may also help customers with accessibility devices.

Requirements

Must meet the stated minimum age requirement of 16 or 18 years old.
Commitment to exceptional customer service and ability to interact with the public at a high level.
Good verbal communication skills.
Accurate cash-handling and math skills.
Availability during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress-code policies.
Ability to operate various concession and kitchen equipment; candidates should check with the Theatre Manager for specific equipment types.

Responsibilities

Welcome and assist customers in Box Office, Concession, Usher, or Kitchen assignments as staffing needs require.
Help customers select movies and seats, answer general questions and phone calls, and resolve customer concerns.
Accurately process transactions and payments using a point-of-sale system; maintain accuracy of cash drawers, passes, vouchers, refunds, exchanges, and inventory.
Check and update marquees and displays, and maintain knowledge of film amenities.
Issue and assist with hard-of-hearing and closed-caption devices, including in-theatre setup.
Suggest and upsell concession items; operate and maintain concession and kitchen equipment.
Perform assigned-area opening and closing duties and receive and put away deliveries.
Comply with applicable city, state, and federal food-safety and alcohol-service laws.
Make auditorium announcements, direct customers to seats and correct auditoriums, and verify appropriate tickets.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas, including light janitorial support.
Check auditorium picture, sound, and temperature, and monitor disruptive behavior or suspicious activity.
Report safety and security concerns to management, such as trip hazards, lights out, and broken seats.