Floor Staff

Landmark Theatres•Cambridge, MA

2d•Onsite

About The Position

Landmark Theatres Floor Staff provide a sophisticated entertainment experience through customer service. Under the general supervision of the Management Team, staff may be scheduled to work in the Box Office, Concession, Usher, or Kitchen according to staffing needs. Candidates must be available to work nights, weekends, and holidays. In the Box Office, staff welcome customers, help with movie and seat selection, answer questions and phone calls, resolve customer concerns, process transactions through a point-of-sale system, maintain cash drawer and ticket-related accuracy, update marquees and displays, and assist with hard-of-hearing and closed-caption devices. In Concession, staff welcome customers, recommend and sell concession items, process transactions, operate and maintain concession and kitchen equipment, complete opening and closing duties, receive and stock deliveries, follow applicable food-safety and alcohol-service laws, and assist customers with film amenities and accessibility devices. As Ushers, staff welcome customers, make auditorium announcements, maintain cleanliness in public and back-of-house areas, help customers find seats, check tickets and direct guests to auditoriums, inspect auditoriums for presentation quality, temperature, disruptive behavior, and safety concerns, report hazards or security issues to management, and provide light janitorial support. Staff should be knowledgeable about film amenities and assist with accessibility devices.

Requirements

Must be at least 16 or 18 years old.
Committed to providing exceptional customer service.
Good verbal communication skills.
Accurate cash-handling and math skills.
Must be available during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and interact with the public while providing a high level of customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress code policies.
Ability to operate various concession and kitchen equipment; equipment types may vary by theatre.

Responsibilities

Welcome and greet customers and provide friendly, efficient service.
Assist customers with movie and seat selection, questions, concerns, and general theatre information.
Use the point-of-sale system to process transactions and payments accurately.
Maintain accuracy of cash drawers, passes, vouchers, refunds, exchanges, and inventory.
Answer incoming phone calls and update marquees and displays.
Explain film amenities and issue or assist with hard-of-hearing and closed-caption devices.
Recommend and upsell concession products.
Operate and maintain concession and kitchen equipment; complete assigned opening and closing duties.
Receive and put away deliveries and stock.
Comply with applicable food safety and alcohol service laws.
Make auditorium announcements about greetings, promotions, and safety information.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas, including light janitorial work.
Help customers locate seats and verify tickets and auditorium access.
Check auditoriums for picture and sound quality, temperature, disruptive behavior, and suspicious activity.
Report safety and security concerns, including trip hazards, broken seats, and lights that are out, to management.