Floor Staff

Landmark Theatres•Annapolis, MD

2d•Onsite

About The Position

Landmark Theatres Floor Staff provide a sophisticated entertainment experience through customer service. Under the general supervision of the Management Team, staff may be scheduled to work in the Box Office, Concession, Usher, or Kitchen areas according to staffing needs. The role involves welcoming and assisting guests, processing transactions, maintaining theatre areas and equipment, and supporting a safe and enjoyable moviegoing experience. Candidates must be available to work nights, weekends, and holidays.

Requirements

Must meet the minimum age requirement of at least 16 or 18 years old; the applicable age may depend on the position or location.
Commitment to exceptional customer service.
Good verbal communication skills.
Accurate cash-handling and math skills.
Availability during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and interact with the public while providing a high level of customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for long periods.
Ability to comply with attendance and dress-code policies.
Ability to operate various concession and kitchen equipment; consult the Theatre Manager for specific equipment types.

Responsibilities

Greet and welcome customers.
Assist customers with movie and seat selection, answer general questions, and resolve customer concerns.
Use the point-of-sale system to process transactions and payments accurately.
Answer incoming phone calls and provide general theatre information.
Maintain the accuracy of cash drawers, passes, vouchers, refunds, exchanges, and inventory.
Check and update the marquee and displays.
Know the amenities associated with each film.
Issue or assist customers with hard-of-hearing and closed-caption devices, including in-theatre setup.
Upsell and suggest concession items during transactions.
Operate and maintain concession and kitchen equipment.
Perform daily opening and closing duties in assigned areas.
Receive and put away deliveries and stock.
Comply with applicable city, state, and federal food-safety and alcohol-service laws.
Make auditorium announcements covering greetings, promotions, and safety information.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas, including light janitorial support.
Help customers locate their assigned or available seats.
Control theatre access by checking tickets and directing customers to the correct auditorium.
Check auditoriums for picture, sound quality, temperature, disruptive behavior, and suspicious activity.
Report safety and security concerns to management, including trip hazards, lights out, and broken seats.