Floor Staff - $15.25/hr

Regal•Greenville, SC

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and following the company dress code. The position requires completing the cast certification program as a cast member and as a box office cashier, or making progress toward completion. Where applicable, staff assigned to sell or serve alcohol must complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University. The role requires public-speaking, listening, communication, calculation, problem-solving, and prioritization skills, along with the ability to perform under pressure. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public-speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
Meet the physical demands of the role, including frequent standing, walking, sitting, using hands, reaching, and talking or hearing; occasional climbing or balancing, and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Meet vision requirements including close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
If assigned to sell or serve alcohol, be of legal age under applicable state or local laws and complete legally required training and certification as well as Regal Responsible Beverage Server training.

Responsibilities

Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons.
Upsell or suggest Premium Viewing Experience options, including 3D, RPX, and IMAX, and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy.
Operate the concession POS system and accurately handle cash drawers, payment methods, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club program; and upsell or suggest concession purchases.
Comply with local, state, and federal food safety laws and applicable laws regarding breaks and meal periods.
Keep required alcohol certifications and training current when applicable; meet legal age requirements for selling or serving alcohol when assigned those duties.
Read and understand training materials covering subjects such as sexual harassment and discrimination.
Tear tickets, collect and deposit the appropriate ticket stub, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and help guests find auditorium seats when necessary.
Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.