Seasonal Floor Staff - $15/hr

Regal Theatres•Fort Myers, FL

1d•Onsite

About The Position

Seasonal Floor Staff members are assigned according to theatre needs and employee availability. They may work in the Box Office, Concession Stand, or as an Usher, with the primary responsibility of ensuring guests receive exceptional service. Floor Staff must represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system, handling payments and inventory accurately, promoting the Regal Crown Club, preparing and cleaning concession equipment, upselling, and complying with food-safety laws and break requirements. Where applicable, employees assigned to sell or serve alcohol must meet legal age requirements and keep required certifications and training current. Employees must read and understand training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, checking picture and sound quality, helping prevent film and content theft, and maintaining a safe auditorium environment. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties. The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must communicate effectively, perform calculations accurately, identify and evaluate problems, and work under pressure. The job involves frequent standing, walking, sitting, hand use, reaching, and speaking or hearing; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Read and understand training materials, including materials on sexual harassment and discrimination.
Communicate effectively through public speaking, listening, and clear responses.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information and alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and follow the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the Concession POS system and accurately handle payments, redeemed coupons, and concession inventory.
Operate, prepare, and clean concession equipment; upsell products; and comply with applicable food-safety laws and break or meal-period requirements.
Keep required alcohol certifications and training current when assigned alcohol sales or service, and complete applicable responsible beverage training.
Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and maintain a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and proper operation.
Assist with opening and closing duties as assigned by management.