Seasonal Floor Staff

Landmark Theatres•Palo Alto, CA

1d•Onsite

About The Position

Landmark Theatres Floor Staff provide a sophisticated entertainment experience through exceptional customer service. Under the general supervision of the Management Team, staff may be scheduled to work in the Box Office, Concession, Usher, or Kitchen according to staffing needs. This is a temporary, seasonal, hourly position expected to run through January 31, 2027, and is not expected to continue beyond the seasonal business need. Employees may reapply for future seasonal openings, subject to business needs and available positions. In the Box Office, staff welcome customers, assist with movie and seat selection, answer questions and phone calls, process payments using a point-of-sale system, maintain accurate cash drawers and related inventory, update the marquee and displays, explain film amenities, and assist with hard-of-hearing and closed-caption devices. In Concession, staff welcome customers, suggest and sell concession items, process transactions, operate and maintain concession and kitchen equipment, complete opening and closing duties, receive and stock deliveries, follow applicable food-safety and alcohol-service laws, explain products and film amenities, and assist with accessibility devices. As Ushers, staff welcome customers and make auditorium announcements; maintain cleanliness in theatre and back-of-house areas; help customers locate seats; check tickets and direct guests to the correct auditorium; monitor picture, sound, temperature, and disruptive or suspicious activity; report safety and security concerns; explain film amenities; assist with accessibility devices; and provide light janitorial support. Candidates must be available during peak business hours, including nights, weekends, and holidays.

Requirements

Must be at least 16 or 18 years old.
Committed to providing exceptional customer service.
Good verbal communication skills.
Accurate cash-handling and math skills.
Must be available during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and interact with the public while providing a high level of customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress code policies.
Ability to operate various concession and kitchen equipment; check with the Theatre Manager for specific equipment types.

Responsibilities

Welcome and assist theatre guests, answer questions, and provide friendly, efficient customer service.
Assist with movie and seat selection and provide general theatre information, including by phone.
Process transactions and payments accurately using the point-of-sale system.
Maintain accuracy of cash drawers, passes, vouchers, refunds and exchanges, and inventory.
Check and update the marquee and displays.
Explain film amenities and issue or assist with hard-of-hearing and closed-caption devices, including in-theatre setup.
Upsell and suggest concession items.
Operate and maintain concession and kitchen equipment.
Perform daily opening and closing duties in assigned areas.
Receive and put away deliveries and stock.
Comply with applicable city, state, and federal food-safety and alcohol-service laws.
Make auditorium announcements, including greetings, promotions, and safety information.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas; provide light janitorial support.
Help customers locate their seats and control theatre access by checking tickets and directing guests to the correct auditorium.
Check auditoriums for picture, sound quality, temperature, disruptive behavior, and suspicious activity.
Report safety and security concerns to management, including trip hazards, lights out, and broken seats.