SEASONAL Part Time Floor Staff - $16.90/hr

Regal•Sacramento, CA

11h•Onsite

About The Position

Seasonal, part-time Floor Staff team members help ensure guests receive exceptional service and represent Regal in accordance with its mission and policies. Depending on theatre needs and employee availability, staff may work in the Box Office, Concession Stand, or as an Usher. Duties include regular attendance, responding to emergencies when called upon, general cleaning, following the company dress code, and assisting with opening and closing duties assigned by management. Box Office duties include operating the point-of-sale system and accurately handling payments and ticket discounts; recommending premium viewing experiences; promoting the Regal Crown Club; ensuring ticket sales follow the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and concession inventory accurately, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and following food-safety laws. Where applicable, staff must maintain required alcohol certification and training. Usher duties include collecting tickets and directing patrons; inspecting bags when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; checking auditorium picture and sound quality, preventing content theft, and maintaining a safe environment; reporting issues to management; conducting auxiliary concession sales when directed; cleaning auditoriums and other theatre areas; and monitoring vending equipment. Successful employees must complete or be progressing toward the required cast-member and box-office cashier certification program. The role requires effective public speaking, listening, communication, accurate calculations, problem-solving, and the ability to prioritize and perform under pressure. The facility is smoke-free. Applicants are instructed to apply using a desktop or laptop computer.

Requirements

Complete the cast certification program as a cast member and as a box-office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, consider causes and alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Demonstrate excellent communication skills with customers, coworkers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Assist with opening and closing duties as assigned by management.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Recommend premium viewing experiences, promote the Regal Crown Club, apply ticket sales rules consistent with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the Concession point-of-sale system and accurately handle payments, redeemed coupons, and concession inventory.
Promote the Regal Crown Club, operate, prepare, and clean concession equipment, and engage in suggestive selling.
Comply with local, state, and federal food-safety laws; maintain required alcohol certification and training when applicable.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and assist guests in finding seats.
Enforce the MPAA rating system and conduct in-theatre inspections of picture and sound quality, content theft, and auditorium safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales when directed.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.