Seasanol Part Time Floor Staff Edwards Stadium 14 $16.90 p/hr

Regal Theatres • Santa Maria, CA

3d • Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may be assigned to the Box Office, Concession Stand, or as an Usher. Duties include regular attendance, handling emergency situations when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons. Staff upsell premium viewing experiences, promote the Regal Crown Club, enforce ticket sales in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy.

Concession duties include operating the point-of-sale system, accurately handling payments and redeemed coupons, and managing concession inventory. Staff promote the Regal Crown Club, operate, prepare, and clean concession equipment, upsell products, comply with food safety laws, and observe applicable break and meal-period laws. Where applicable, alcohol sellers or servers must maintain required certification and training and meet the legal minimum age. Team members must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons to auditoriums, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, monitor for film and content theft, help maintain a safe environment, report problems or unusual situations to management, and perform auxiliary in-auditorium concession sales when directed. They clean auditoriums after scheduled shows and maintain the cleanliness of restrooms, the lobby, hallways, and other areas outside auditoriums, monitor theatre vending equipment, and assist with assigned opening and closing duties.

The role requires satisfactory performance of essential duties. Reasonable accommodations may be made for individuals with disabilities. Candidates must complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion. Where alcohol sales or service are assigned, employees must complete legally required local or state training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

The position calls for clear communication and listening, public speaking, accurate calculations, problem identification and reasoning, and the ability to act under pressure. Team members should communicate effectively with customers, coworkers, and management, and be able to set goals, manage time, and prioritize work. Physical duties frequently involve standing, walking, sitting, handling objects, reaching, and talking or hearing. Occasional duties may involve climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Ability to communicate clearly, listen effectively, respond directly, and speak publicly.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, assess alternatives, reach evidence-based conclusions, and act under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to meet the role’s physical demands, including occasionally lifting up to 60 pounds; reasonable accommodations may be made for individuals with disabilities.
• Ability to read and understand training materials, including materials on sexual harassment and discrimination.

Responsibilities

• Provide exceptional guest service.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate Box Office and concession point-of-sale systems and accurately handle payments, gift cards, discounts, passes, coupons, and applicable inventory.
• Upsell premium viewing experiences and concession products, and promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions.
• Operate, prepare, and clean concession equipment; comply with food safety laws and applicable break and meal-period laws.
• Maintain required alcohol-service training and certification when applicable and assigned alcohol duties.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect packages when applicable, manage crowd control, and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report theatre problems, discrepancies, or unusual situations to management and perform auxiliary in-auditorium concession sales as directed.
• Clean auditoriums after shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.
• Complete required cast certification and training, including applicable responsible beverage server training.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed