Regal Bakersfield 14 - Seasonal Floor Staff $16.90

Regal Theatres•Bakersfield, CA

10d•Onsite

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. Duties include regular and consistent attendance, responding to emergencies when called upon, general cleaning, and following the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food safety laws and applicable break and meal-period laws. Where applicable, required alcohol certification and training must be current. Employees assigned to sell or serve alcohol must meet the legal age requirement and complete legally required training and certification as well as Regal Responsible Beverage Server training on Regal Online University. Employees must read and understand training materials covering subjects such as sexual harassment and discrimination. Usher duties include tearing tickets, collecting and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality, monitoring for film and content theft, and helping maintain a safe environment. Ushers report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, recognize alternatives, and draw evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
When assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession POS system and accurately handle payments, redeemed coupons, and concession inventory.
Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with applicable food safety requirements.
Maintain required alcohol certifications and training when applicable, and follow applicable laws for breaks and meal periods.
Tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after shows and maintain restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.