Valet - Part Time - Ritz Carlton $16.90/hr

Towne Park•Rancho Mirage, CA

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and supporting guests during arrival and departure. The position is part time, with 20–30 hours per week and open availability required for AM, PM, and overnight shifts. The hourly base pay is $16.90 plus tips. The associate welcomes and assists guests, responds to inquiries, explains parking procedures and rates, and accurately maintains vehicle and claim-check information. Work is performed primarily outdoors, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour time and rates based on elapsed time.
Ability to meet the described physical demands, including extended periods of sitting or standing, walking, running, handling objects, climbing stairs, and lifting or exerting force as specified.
Open availability for AM, PM, and overnight shifts; part-time schedule of 20–30 hours per week.

Nice To Haves

Ability to operate a manual transmission is highly desirable.
Ability to perform parallel parking.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests, use their last names, and welcome them with the salutation of the day.
Use proper phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Accurately maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.