SEASONAL Part Time Floor Staff - $16.90/hr

Regal Theatres•Sacramento, CA

1d•Onsite

About The Position

Seasonal part-time Floor Staff members ensure guests receive exceptional service and represent Regal in a manner consistent with its mission statement and policies. Depending on theatre needs and employee availability, staff may work in the Box Office, Concession Stand, or as an Usher. Duties include regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food-safety laws. Where applicable, employees must maintain current alcohol certification and training. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned alcohol sales or service duties, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Communicate effectively with the public, listen effectively, and respond clearly and directly.
Perform calculations accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the POS system and accurately handle cash, cards, travelers’ checks, gift cards, coupons, tickets, passes, and related transactions.
Promote premium viewing experiences and the Regal Crown Club, and perform suggestive selling.
Ensure ticket sales comply with the MPAA rating system and company policy.
Respond to guest calls and questions in accordance with the guest service philosophy.
Operate, prepare, and clean concession equipment and monitor concession stock inventory.
Comply with local, state, and federal food-safety laws and maintain required alcohol certification and training where applicable.
Tear tickets, collect and deposit the appropriate stub, direct patrons, inspect packages when applicable, manage crowds, and help guests find seats.
Conduct in-theatre inspections for picture and sound quality, content theft, and a safe environment; enforce the MPAA rating system.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed and clean auditoriums, restrooms, lobby, hallways, and other areas.
Monitor theatre vending equipment and assist with assigned opening and closing duties.