$17.13/HR Part-Time Floor Staff -Seasonal

Regal Theatres • Vancouver, WA

13d • Onsite

About The Position

Seasonal, part-time floor staff work as representatives of Regal and help ensure guests receive exceptional service. Depending on theatre needs and employee availability, team members may work in the Box Office, Concession Stand, or as an Usher. Team members are expected to attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code and policies.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club program, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with Regal’s guest service philosophy.

Concession duties include operating the point-of-sale system, handling payments and coupons accurately, monitoring concession inventory, promoting the Regal Crown Club program, and operating, preparing, and cleaning concession equipment. Staff upsell products, follow applicable food safety laws and break or meal-period laws, and maintain current required alcohol certification and training where applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, monitor for film and content theft, help maintain a safe environment, report problems or unusual situations to management, and perform auxiliary in-auditorium concession sales as directed. They clean auditoriums after scheduled shows, maintain restrooms, lobbies, hallways, and other areas, monitor theatre vending equipment, and assist with opening and closing duties as assigned.

The position requires completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion. Employees assigned alcohol sales or service must complete legally required state or local training and certification and Regal Responsible Beverage Server training through Regal Online University. The stated pay scale is $16.66 per hour; the posting heading also lists $17.13 per hour.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• If assigned alcohol sales or service, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Communicate effectively with the public, listen effectively, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Meet the role’s vision requirements, including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service as a representative of Regal and comply with the company mission, policies, and dress code.
• Maintain regular and consistent attendance, handle emergency situations when called upon, and perform general cleaning duties.
• Operate Box Office and concession point-of-sale systems and accurately handle cash, cards, travelers’ checks, gift cards, tickets, passes, coupons, and concession inventory as applicable.
• Promote premium viewing experiences, the Regal Crown Club program, and concession products through upselling and suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and enforce the rating system as an usher.
• Respond to guest phone calls and questions in accordance with Regal’s guest service philosophy.
• Prepare, operate, and clean concession equipment; comply with food safety laws and applicable break and meal-period laws.
• Complete current required alcohol certification and training when assigned alcohol sales or service, and comply with applicable legal age requirements.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
• Inspect auditoriums for picture and sound quality, monitor for film and content theft, and help maintain a safe, quality environment.
• Report problems, discrepancies, or unusual situations to theatre management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed