0887 Lakewood 15 - Floor Staff $17.13 Part Time

Regal • Lakewood, WA

3d • Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. General expectations include regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Depending on assignment, duties include selling tickets and concessions, operating point-of-sale systems, promoting Regal Crown Club and premium viewing experiences, and providing helpful service to guests. Concession duties include preparing and cleaning equipment, maintaining inventory, following food-safety and break-period laws, and meeting applicable alcohol-service requirements. Usher duties include ticket collection, directing and assisting patrons, crowd control, auditorium inspections, enforcing the MPAA rating system, reporting unusual situations, cleaning, monitoring vending equipment, and assisting with opening and closing duties.

The role requires completion of, or progress toward completion of, the cast certification program as a cast member and box office cashier. Employees assigned to alcohol sales or service must complete legally required local or state training and certification, as well as Regal Responsible Beverage Server training. Candidates should have clear communication and public-speaking skills, accurate math skills, sound reasoning and problem-solving abilities, and the ability to set goals and priorities. The job involves frequent standing and walking and may occasionally involve lifting up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• If assigned to alcohol sales or service, complete legally required state or local training and obtain the required certificate, and complete Regal Responsible Beverage Server training.
• Good public-speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, evaluate alternatives, draw evidence-based conclusions, and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to meet the physical demands of the role, including frequent standing and walking and occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission, policies, and guest-service philosophy.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell or suggest premium viewing experiences, promote the Regal Crown Club program, and sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions.
• Operate the concession point-of-sale system and accurately handle payment methods, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; promote Regal Crown Club; and upsell or suggest concessions.
• Comply with applicable food-safety laws and laws concerning breaks and meal periods; maintain required alcohol certifications and training when applicable.
• Tear and collect tickets, deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, theft, and a safe, quality environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed