Floor Staff- $15 hourly

Regal Theatres•Fredericksburg, VA

5d•Onsite

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Depending on theatre needs, Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees must represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; suggesting premium viewing experiences; promoting Regal Crown Club; following MPAA ratings and company ticketing policies; and responding to guest calls and questions. Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food-safety laws and break and meal-period laws. Where applicable, employees must keep required alcohol certifications and training current. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials on topics including sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs and directing guests to auditoriums; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; making auxiliary concession sales as directed; cleaning auditoriums after shows and maintaining cleanliness in restrooms, the lobby, hallways, and other areas; monitoring vending equipment; and assisting with opening and closing duties as assigned. The position requires completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion. Alcohol-serving assignments require any legally required state or local training and certification, as well as Regal Responsible Beverage Server training through Regal Online University. Employees must be able to work three shifts during a weekend, from Friday evening through Sunday evening, and two weekday shifts, and must have reliable transportation to and from work. Physical duties include frequent standing, walking, sitting, hand use, reaching, and communicating; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
Possess good public-speaking and listening skills, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Be able to work three weekend shifts between Friday PM and Sunday PM, as well as two weekday shifts.
Have reliable transportation to and from work.
Meet the physical and vision demands described for the position, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Suggest premium viewing experiences and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy.
Operate the concession POS system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; suggestively sell; and comply with applicable food-safety, break, and meal-period laws.
Keep required alcohol certification and training current when applicable, and meet legal age requirements for alcohol sales or service.
Read and understand training materials covering subjects such as sexual harassment and discrimination.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and assist guests in finding seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report theatre problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.