Regal Magnolia Floor Staff $15 Hourly (SEASONAL POSITION)

Regal•Coral Springs, FL

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They represent Regal consistently with its mission statement and policies, including maintaining regular attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; following movie-rating requirements and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; upselling; complying with food-safety laws and break requirements; and keeping any required alcohol certification current. Employees assigned to sell or serve alcohol must meet the applicable legal age and training requirements. They must also read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include collecting ticket stubs and directing patrons; inspecting bags when applicable; managing crowds and helping guests find seats; enforcing movie-rating requirements; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems and unusual situations to management; making auxiliary concession sales when directed; cleaning auditoriums and other theatre areas; monitoring vending equipment; and assisting with assigned opening and closing duties. Applicants must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. The role requires effective public speaking, listening, communication, accurate calculations, problem-solving, sound judgment under pressure, and the ability to set goals and manage priorities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, evaluate alternatives, reach evidence-based conclusions, and act under pressure or opposition.
Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
If assigned to sell or serve alcohol, be of legal age under applicable state or local law and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Meet the role’s physical demands, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell; and comply with food-safety laws and break requirements.
Maintain required alcohol certification and training when assigned alcohol sales or service duties, and meet applicable legal age requirements.
Read and understand required training materials, including material covering sexual harassment and discrimination.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.