Floor Staff- $15 hourly

Regal•Fredericksburg, VA

6d•Onsite

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Depending on scheduling needs, Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in accordance with the guest service philosophy. Concession duties include operating the point-of-sale system; accurately handling payments, redeemed coupons, and concession inventory; promoting Regal Crown Club; operating, preparing, and cleaning concession equipment; upselling; complying with food-safety laws and laws regarding breaks and meal periods; maintaining required alcohol certifications and training where applicable; and reading and understanding training materials covering topics such as sexual harassment and discrimination. Employees assigned to sell or serve alcohol must meet the applicable legal age requirements. Usher duties include tearing and collecting tickets and directing patrons to auditoriums; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, film and content theft, and safety; reporting problems and unusual situations to management; conducting auxiliary concession sales as directed; cleaning auditoriums after scheduled shows and maintaining cleanliness in restrooms, the lobby, hallways, and other areas; monitoring theatre vending equipment; and assisting with assigned opening and closing duties. Successful employees must satisfactorily perform the essential duties. Reasonable accommodations may be made for individuals with disabilities. The position requires good public speaking, listening, and clear communication; accurate and timely calculations; problem identification and evidence-based reasoning; the ability to act under pressure; and communication, prioritization, time-management, and goal-setting skills. The employee must be able to work three shifts over a weekend (Friday PM to Sunday PM) and two weekday shifts, and must have reliable transportation to and from work.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Possess good public-speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, recognize alternatives, and reach conclusions based on evidence.
Be able to take initiative and perform under pressure and/or opposition.
Possess excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
Be able to work three shifts within a weekend (Friday PM to Sunday PM) and two shifts during weekdays.
Have reliable transportation to and from work.
If assigned to sell or serve alcohol, meet the legal age requirements applicable under state or local law and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Upsell premium viewing experiences and promote the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale equipment and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell; and comply with food-safety laws and applicable break and meal-period laws.
Maintain required alcohol certifications and training when applicable, and complete required training when assigned to sell or serve alcohol.
Tear and collect tickets and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control; and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Read and understand required training materials, including materials on sexual harassment and discrimination.
Work three shifts during a weekend and two shifts on weekdays.