Floor Staff

Landmark Theatres•Coral Gables, FL

1d•Onsite

About The Position

At Landmark Theatres, Floor Staff provide a sophisticated entertainment experience through exceptional customer service. Under the general supervision of the Management Team, staff may be scheduled to work in the Box Office, Concession, Usher, or Kitchen as staffing needs require. Candidates must be available to work nights, weekends, and holidays. In the Box Office, staff welcome customers, assist with movie and seat selection, answer questions and phone calls, resolve customer concerns, process transactions through the point-of-sale system, and maintain accurate cash drawers and related records. They also check and update marquees and displays and help guests use hard-of-hearing and closed-caption devices. In Concessions, staff welcome guests, recommend and sell concession items, process payments, operate and maintain concession and kitchen equipment, perform opening and closing duties, receive and stock deliveries, and follow applicable food-safety and alcohol-service laws. They also assist guests with accessibility devices and provide information about film amenities. As Ushers, staff welcome guests, make auditorium announcements, maintain cleanliness in public and back-of-house areas, help guests find seats, check tickets and direct guests to the correct auditorium, and inspect auditoriums for picture, sound, temperature, and behavior concerns. They report safety and security issues to management, assist with accessibility devices, and provide light janitorial support.

Requirements

Must meet the stated minimum age requirement of 16 or 18 years old.
Commitment to exceptional customer service.
Good verbal communication skills.
Accurate cash-handling and math skills.
Availability during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and interact with the public while providing high-level customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress-code policies.
Ability to operate various concession and kitchen equipment; candidates should check with the Theatre Manager about equipment at the specific theatre.

Responsibilities

Greet and welcome customers and provide friendly, efficient service.
Assist customers with movie and seat selection, answer questions, and resolve concerns.
Process transactions and payments accurately using the point-of-sale system.
Answer incoming phone calls and provide general theatre information.
Maintain accurate cash drawers, passes, vouchers, refunds, exchanges, and inventory.
Check and update marquees and displays.
Provide information about film amenities and issue or assist with hard-of-hearing and closed-caption devices.
Upsell and suggest concession items.
Operate and maintain concession and kitchen equipment.
Perform daily opening and closing duties in assigned areas.
Receive and put away deliveries and stock.
Comply with applicable food-safety and alcohol-service laws.
Make auditorium announcements, including greetings, promotions, and safety information.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas.
Help customers locate their seats and verify tickets and auditorium access.
Check auditorium picture, sound, temperature, and customer behavior.
Report safety and security concerns to management.
Provide light janitorial support.