Floor Staff

Regal•Visalia, CA

2d•$17 - $17

About The Position

Floor Staff team members provide exceptional guest service and may be assigned to the Box Office, Concession Stand, or Usher duties according to theatre needs and employee availability. Employees are classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Floor Staff represent Regal in a manner consistent with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, payment cards, travelers’ checks, gift cards, discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break requirements; and maintaining required alcohol certifications and training where applicable. Employees assigned to sell or serve alcohol must meet applicable legal age requirements and complete required training. Employees must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and possible film or content theft, and helping maintain a safe environment. Ushers report problems and unusual situations to management, conduct auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Applicants must be able to perform the essential duties satisfactorily, with reasonable accommodations where appropriate. The stated pay scale is $16.90.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
If assigned alcohol-selling or serving duties, complete legally required state or local training and obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
If assigned to sell or serve alcohol, meet the legal age requirements applicable under state or local law.
Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Meet the vision requirements for close vision, distance vision, peripheral vision, depth perception, and adjustment of focus.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club; sell tickets in accordance with the MPAA rating system and company policy; respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments and concession inventory.
Promote the Regal Crown Club, operate, prepare, and clean concession equipment, and use suggestive selling.
Comply with local, state, and federal food safety laws and applicable break and meal-period laws.
Maintain required alcohol certification and training where applicable; meet legal age requirements when assigned to sell or serve alcohol.
Read and understand training materials, including materials on sexual harassment and discrimination.
Tear and collect tickets and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, film or content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales when directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.