Floor Staff

Brooklyn Academy Of Music•Brooklyn, NY

3d•Onsite

About The Position

Brooklyn Academy of Music (BAM) is a multidisciplinary arts center in Brooklyn, New York, presenting theater, dance, music, opera, film, and other programming. BAM Rose Cinemas Floor Staff provide customer service to cinema patrons and work as part of a team to operate the box office, concession stand, doors, ushering, and cleaning functions. With guidance from the Cinema Management Team, staff learn all facets of the position and help ensure smooth operations and compliance with health and safety standards. This is a part-time, non-exempt, on-site position represented by Local 2110. The assigned schedule averages 16–23 hours per week and requires availability for evenings, weekends, and holidays. Compensation is $21.00 per hour. The position is eligible for Sick and Safe Time and Paid Hours Off.

Requirements

Ability to provide friendly and polite customer service.
Must be able to work evenings, weekends, and holidays.
Ability to climb stairs and stand throughout performances and for long periods.
Ability to lift and carry objects weighing 10–15 pounds.
Must be at least 18 years old due to beer and wine sales.
Previous customer service experience.
Strong oral and written communication skills.
Ability to multitask and stay organized while working systematically.
Works well with others and is a team player.

Nice To Haves

Interest in the nonprofit arts community and BAM.

Responsibilities

Learn and use multiple point-of-sale software systems at the concession stand and ticket box office.
Communicate clearly and effectively with customers, direct them around BAM buildings, and answer relevant questions.
Arrive promptly for scheduled shifts and maintain a welcoming, professional, and upbeat appearance.
Maintain a balanced cash register at the concession stand and ticket box office.
Maintain the daily upkeep of cinemas, workspaces, and lobby areas during operations.
Ensure beer and wine sales comply with New York City laws and regulations.
Work collaboratively and follow directions from managers.
Learn and perform all facets of the position, including concession, door attendant, box office attendant, floor staff cleaning, and ushering.