Floor Staff

Regal Theatres • Visalia, CA

1d • Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Employees may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Employees promote premium viewing experiences and the Regal Crown Club program, follow the MPAA rating system and company policy when selling tickets, and respond to guest calls and questions in keeping with Regal’s guest service philosophy.

Concession duties include operating the POS system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; and operating, preparing, and cleaning concession equipment. Employees upsell, follow food safety laws and applicable break and meal-period laws, and maintain current alcohol certification and training where applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons to auditoriums, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct in-theatre inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment; report problems and unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums after shows and maintain other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must communicate effectively, perform calculations accurately, identify and assess problems, reach evidence-based conclusions, take initiative, work under pressure, and manage goals, time, and priorities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, recognize possible causes and alternatives, and reach conclusions based on evidence.
• Ability to take initiative, perform under pressure or opposition, and establish goals, budget time, and set priorities.
• Excellent communication skills with customers, coworkers, and management.
• Ability to perform the physical demands of the job, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate the Box Office POS system and accurately handle cash, cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program; sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest calls and questions in keeping with the guest service philosophy.
• Operate concession POS systems; accurately handle payments, coupons, and concession inventory; promote the Regal Crown Club; and operate, prepare, and clean concession equipment.
• Upsell concession items and follow applicable food safety, break, meal-period, and alcohol certification requirements.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect packages when applicable, manage crowds, help guests find seats, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, film and content theft, and safety; report problems and unusual situations to management.
• Perform auxiliary concession sales as directed and clean auditoriums, restrooms, lobbies, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed