Floor Staff

Regal Theatres•Christianburg, VA

2d•Onsite

About The Position

Floor Staff members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions. Concession duties include operating the POS system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Staff comply with food safety laws and laws concerning breaks and meal periods. Where applicable, alcohol certifications and training must remain current. Employees assigned to sell or serve alcohol must meet the legal age requirement and complete required training. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, help prevent film and content theft, support a safe environment, report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
Possess good public speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Read and understand training materials covering subjects such as sexual harassment and discrimination.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Meet the stated vision requirements, including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; suggestively sell; and comply with applicable food safety laws and break and meal-period laws.
Maintain required alcohol certifications and training when applicable; meet the legal age requirement when assigned to sell or serve alcohol.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, monitor for film and content theft, and help maintain a safe environment.
Report theatre problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.