Floor Staff

Landmark Theatres•Bethesda, MD

3d•Onsite

About The Position

Landmark Theatres Floor Staff provide a sophisticated entertainment experience through customer service. Under the general supervision of the Management Team, staff may be scheduled to work in the box office, concession, usher, or kitchen areas according to staffing needs. The role includes welcoming and assisting guests, processing transactions, maintaining theatre areas and equipment, and helping ensure a safe and enjoyable visit. Candidates must be available to work nights, weekends, and holidays.

Requirements

Must be at least 16 or 18 years old.
Commitment to providing exceptional customer service.
Good verbal communication skills.
Accurate cash-handling and math skills.
Availability during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and interact with the public while providing a high level of customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress-code policies.
Ability to operate various concession and kitchen equipment; candidates should check with the Theatre Manager regarding specific equipment.

Responsibilities

Greet and welcome customers and provide friendly, efficient service.
Assist customers with movie and seat selection, answer general questions, and address customer concerns.
Use the point-of-sale system to process transactions and payments accurately.
Answer incoming phone calls and provide general theatre information.
Maintain accurate cash drawers and handle passes, vouchers, refunds, exchanges, and inventory.
Check and update the marquee and displays.
Know the amenities associated with each film and issue or assist customers with hard-of-hearing and closed-caption devices, including in-theatre setup.
Suggest and upsell concession items during transactions.
Operate and maintain concession and kitchen equipment; perform daily opening and closing duties in assigned areas.
Receive and put away deliveries and stock.
Comply with applicable city, state, and federal food-safety and alcohol-service laws.
Make auditorium announcements, including greetings, promotions, and safety information.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas; provide light janitorial support.
Help customers locate their assigned seats and control theatre access by checking tickets and directing customers to the correct auditorium.
Check auditoriums for picture, sound, and temperature issues, as well as disruptive or suspicious activity.
Report safety and security concerns to management, such as trip hazards, burned-out lights, and broken seats.