Floor Staff

Regal Theatres•Christianburg, VA

5d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; upselling premium viewing experiences; promoting the Regal Crown Club; ensuring tickets are sold in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; upselling; complying with food safety laws and laws governing breaks and meal periods; and maintaining required alcohol certification and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Employees must read and understand training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets and directing patrons to auditoriums; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; performing auxiliary concession sales as directed; cleaning auditoriums after shows and maintaining other theatre areas; monitoring vending equipment; and assisting with opening and closing duties as assigned. Successful employees must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires completion of, or progress toward completion of, the cast certification program as a cast member and box office cashier. Where alcohol sales or service are assigned, employees must complete legally required training and certification and Regal Responsible Beverage Server training through Regal Online University. Employees need effective public speaking, listening, and communication skills; accurate and quick calculation skills; problem-solving and evidence-based decision-making ability; and the ability to set goals, manage time, and prioritize work. The position involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, complete legally required state or local training and obtain the required certificate, as well as complete Regal Responsible Beverage Server training on Regal Online University.
Good public speaking skills; effective listening; and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, recognize possible causes and alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands, including frequent standing, walking, sitting, reaching, hand use, and talking or hearing; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Meet the legal age requirement for selling or serving alcohol if assigned those duties.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Upsell premium viewing experiences such as 3D, RPX, and IMAX, and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions according to the guest service philosophy.
Operate the concession POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell; and comply with food safety laws and applicable laws governing breaks and meal periods.
Maintain required alcohol certification and training where applicable, and comply with legal age requirements for selling or serving alcohol.
Read and understand required training materials, including materials covering sexual harassment and discrimination.
Tear and collect ticket stubs and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and assist guests in finding seats.
Enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film and content theft, and a safe environment.
Report theatre problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.