Floor Staff

Regal Theatres•Orlando, FL

2d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club program, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in line with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club program; operating, preparing, and cleaning concession equipment; and suggestive selling. Staff must comply with applicable food-safety laws and laws concerning breaks and meal periods. Where applicable, alcohol certifications and training must be current. Employees assigned to sell or serve alcohol must meet the legal age requirement. Staff must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons to auditoriums, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, film and content theft, and safety; report problems or unusual situations to management; perform in-auditorium concession sales as directed; clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas; monitor theatre vending equipment; and assist with assigned opening and closing duties. Successful performance requires meeting the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. Required qualifications include completing, or making progress toward completing, the cast certification program as a cast member and box office cashier. Employees assigned to alcohol sales or service must complete legally required local or state training and certification, as well as Regal Responsible Beverage Server training on Regal Online University. Candidates should communicate effectively with guests, coworkers, and management; speak publicly, listen, and respond clearly; perform calculations accurately and correct errors; identify problems and evaluate information to reach evidence-based conclusions; act when circumstances require; work under pressure or opposition; and establish goals, manage time, and prioritize objectives. The role frequently involves standing, walking, sitting, handling objects, reaching, and talking or hearing. It occasionally involves climbing or balancing, and stooping, kneeling, crouching, or crawling. Employees may occasionally lift up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol, meet the legally required age and complete applicable state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Possess good public-speaking skills; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Frequently stand, walk, sit, handle objects, reach, and talk or hear; occasionally climb or balance, and stoop, kneel, crouch, or crawl.
May occasionally lift up to 60 pounds.
Meet vision requirements including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program; sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Promote the Regal Crown Club program and perform suggestive selling in concessions.
Operate, prepare, and clean concession equipment; comply with food-safety laws and applicable break and meal-period laws.
Maintain current alcohol certification and training where applicable, and complete required training for assigned alcohol sales or service duties.
Read and understand training materials covering subjects such as sexual harassment and discrimination.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowds and help guests find seats.
Enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film and content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.