0887 Lakewood 15 - Floor Staff $17.13 Part Time

Regal Theatres • Lakewood, WA

3d • Onsite

About The Position

Floor Staff team members provide exceptional service to guests and may be assigned to the Box Office, Concession Stand, or as an Usher based on theatre needs and employee availability. They represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling payments and ticket redemptions, promoting premium viewing experiences and the Regal Crown Club, selling tickets in accordance with the MPAA rating system and company policy, and responding to guest questions and calls. Concession duties include operating the point-of-sale system, handling payments and inventory, preparing and cleaning concession equipment, promoting the Regal Crown Club and concession products, and following food safety requirements. Where applicable, employees must maintain required alcohol certifications and training and meet the legal age requirement for alcohol service.

Usher duties include collecting ticket stubs, directing guests, inspecting packages when applicable, managing crowds, enforcing the MPAA rating system, monitoring auditorium picture and sound quality and safety, reporting problems to management, making auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The role requires completion of, or progress toward completion of, the cast certification program as a cast member and box office cashier. Employees must be able to communicate effectively, perform calculations accurately, identify and assess problems, and establish goals and priorities. Physical duties include frequent standing, walking, sitting, handling objects, reaching, and communicating; occasional climbing or balancing, bending, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, assess possible causes, evaluate alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to meet the role's physical demands, including occasionally lifting up to 60 pounds, with reasonable accommodations where applicable.
• Where assigned alcohol-selling or serving duties apply, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University; be of legal age to sell or serve alcohol.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and handle cash, cards, travelers’ checks, gift cards, and ticket discounts, passes, and coupons accurately.
• Promote premium viewing experiences and the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and respond to guest questions and phone calls.
• Operate the concession point-of-sale system; handle payments, coupons, and concession inventory; prepare and clean concession equipment; and promote products and the Regal Crown Club.
• Follow local, state, and federal food safety laws and applicable break and meal-period laws.
• Maintain current required alcohol certification and training where applicable, and serve alcohol only if of legal age.
• Tear tickets, collect and deposit ticket stubs, direct patrons, inspect packages when applicable, and manage crowds and seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report theatre problems, discrepancies, and unusual situations to management.
• Perform auxiliary concession sales in auditoriums as directed.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed