About The Position

Seasonal, part-time theatre team members work in the Box Office, Concession Stand, or as an Usher based on theatre needs and employee availability. Their primary responsibility is ensuring guests receive exceptional service while representing Regal consistently with its mission and policies. Team members are expected to maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Depending on their assignment, team members may sell concessions, operate theatre equipment, assist patrons, monitor auditoriums, and support opening and closing duties. The role requires completing or progressing through the cast certification program and, when applicable, obtaining legally required alcohol-service certification and completing Regal Responsible Beverage Server training. Pay is $15.00 per hour.

Requirements

  • Completion of the cast certification program as a cast member, or progress toward completion.
  • Good public speaking, effective listening, and clear, direct responses.
  • Ability to perform calculations quickly and accurately and identify and correct errors.
  • Ability to identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
  • Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
  • Excellent communication skills with customers, co-workers, and management.
  • Ability to establish goals, budget time, and set priorities to achieve objectives.
  • Ability to meet the role’s physical demands, with reasonable accommodations where applicable.
  • If assigned alcohol-selling or serving duties: meet the applicable legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

  • Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
  • Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
  • Operate the point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession stock inventory.
  • Promote the Regal Crown Club program and use upselling or suggestive-selling techniques.
  • Ensure tickets are sold in accordance with the MPAA rating system and company policy.
  • Operate, prepare, and clean concession-related equipment; comply with applicable food-safety laws and break and meal-period requirements.
  • When assigned, sell or serve alcohol only if of legal age and maintain required certifications and training.
  • Tear tickets, collect and deposit appropriate ticket stubs, and direct patrons to auditoriums.
  • Inspect backpacks and packages when applicable; manage crowd control and assist guests in finding seats.
  • Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, guard against film and content theft, and help maintain a safe environment.
  • Report problems, discrepancies, or unusual situations at the theatre to management.
  • Perform in-auditorium auxiliary concession sales as directed by management.
  • Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
  • Monitor the cleanliness and operation of theatre vending equipment.
  • Assist with opening and closing duties as assigned by management.
  • Read and understand training materials covering subjects such as sexual harassment and discrimination.

Benefits

  • Free movie passes
  • Discounted concessions at any Regal location
  • Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service
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