Seasonal Floor Staff $14.00/HR

Regal•Culpeper, VA

1d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. The role includes regular attendance, responding to emergencies when called upon, general cleaning, following the company dress code, and assisting with opening and closing duties as assigned. Position-specific duties vary across Box Office, Concession, and Usher assignments.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
Possess good public speaking and listening skills, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
Meet the stated physical demands, with reasonable accommodations where applicable.
If assigned alcohol sales or service duties, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
In the Box Office, operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
In the Box Office, upsell Premium Viewing Experience options, promote the Regal Crown Club program, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions.
In Concessions, operate the POS system and accurately handle cash drawers, payment methods, coupons, and concession stock inventory.
In Concessions, promote the Regal Crown Club program; operate, prepare, and clean concession equipment; upsell; and comply with local, state, and federal food safety laws.
Keep required alcohol certification and training current when applicable.
As an Usher, tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats when necessary.
Enforce the MPAA rating system and conduct theatre inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.