Seasonal Floor Staff $14.00/HR

Regal Theatres•Culpeper, VA

11h•Onsite

About The Position

Seasonal Floor Staff team members are assigned according to theatre needs and employee availability, and may work in the Box Office, Concession Stand, or as an Usher. Their primary responsibility is to ensure guests receive exceptional service while representing Regal consistently with its mission statement and policies. Essential duties include regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club and concession items; operating, preparing, and cleaning concession equipment; complying with food safety laws; and maintaining required alcohol certifications and training where applicable. Usher duties include tearing tickets, collecting and depositing ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe, quality environment. They report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums after scheduled shows, maintain cleanliness in restrooms and other public areas, monitor theatre vending equipment, and assist with opening and closing duties as assigned. The role requires good public-speaking, listening, communication, calculation, problem-solving, and prioritization skills, as well as the ability to perform under pressure. It is a smoke-free facility.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
If assigned duties include selling or serving alcohol at a theatre that sells alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Possess good public-speaking skills; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Meet vision requirements including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate point-of-sale systems and accurately handle cash, payment cards, travelers’ checks, gift cards, coupons, tickets, and concession inventory as applicable.
Promote premium viewing experiences, the Regal Crown Club, and concession items through suggestive selling.
Ensure ticket sales comply with the MPAA rating system and company policy.
Respond to guest calls and questions in a manner consistent with the guest service philosophy.
Operate, prepare, and clean concession-related equipment and comply with applicable food safety laws.
Maintain required alcohol certification and training where applicable.
Tear tickets, collect and deposit ticket stubs, direct patrons, inspect packages when applicable, manage crowds, and assist guests with seating.
Conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and maintain a safe environment.
Report problems, discrepancies, and unusual situations to theatre management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.