Seasonal Floor Staff

Landmark Theatres • Chicago, IL

17h • Onsite

About The Position

Landmark Theatres is hiring temporary, seasonal, hourly Floor Staff to provide guests with a sophisticated entertainment experience through excellent customer service. Under general supervision of the Management Team, employees may be scheduled to work in the Box Office, Concession, Usher, or Kitchen as staffing needs require. The seasonal assignment is expected to end by January 31, 2027; employment is limited to seasonal business needs and is not expected to continue beyond that date. Employees may reapply for future seasonal openings, subject to business needs and available positions.

Floor Staff interact with guests, answer questions, process transactions, maintain theatre areas and equipment, and support a safe, welcoming experience. Employees must be available for nights, weekends, and holidays and may need to work in a fast-paced environment.

Requirements

• Must meet the stated minimum age requirement of 16 or 18 years old.
• Committed to providing exceptional customer service.
• Good verbal communication skills.
• Accurate cash-handling and math skills.
• Available during peak business hours, including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and interact with the public while providing a high level of customer service.
• Ability to work independently.
• Ability to lift 50 pounds and stand for a long period of time.
• Ability to comply with attendance and dress code policies.
• Ability to operate various concession and kitchen equipment.

Responsibilities

• Greet and welcome customers and provide friendly, efficient service.
• Assist customers with movie and seat selection, answer general questions, and resolve customer concerns.
• Use the point-of-sale system to process transactions and payments accurately.
• Answer incoming phone calls and provide general theatre information.
• Maintain accurate cash drawers, passes, vouchers, refunds, exchanges, and inventory.
• Check and update the marquee and displays.
• Know film amenities and assist customers with hard-of-hearing and closed-caption devices, including in-theatre setup.
• Upsell and suggest concession items during transactions.
• Operate and maintain concession and kitchen equipment; perform assigned-area opening and closing duties.
• Receive and put away deliveries and stock.
• Follow applicable city, state, and federal food safety and alcohol service laws.
• Make auditorium announcements, including greetings, promotions, and safety information.
• Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas; provide light janitorial support.
• Help customers locate their seats and control theatre access by checking tickets and directing customers to the correct auditorium.
• Check auditoriums for picture, sound, temperature, disruptive behavior, and suspicious activity.
• Report safety and security concerns to management, including trip hazards, lights out, and broken seats.

Benefits

• Free movies.
• Free popcorn and soda.
• 50% off concessions.
• Medical and dental benefits.
• 401(k) retirement plan with company match, after the initial eligibility period.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed