Seasonal Floor Staff - Portland OR

Regal Theatres•Portland, OR

17h•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and/or employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission statement and policies, attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the POS system and accurately handling payment methods, redeemed coupons, and concession inventory; promoting the Regal Crown Club and concession items; operating, preparing, and cleaning concession equipment; complying with food safety laws and break and meal-period laws; and maintaining required alcohol certifications and training when applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing tickets, collecting and depositing ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, film and content theft, and safety; report problems and unusual situations to management; perform in-auditorium concession sales as directed; clean auditoriums after shows and maintain cleanliness in restrooms, lobbies, hallways, and other areas; monitor theatre vending equipment; and assist with assigned opening and closing duties. Applicants must be able to perform the essential duties satisfactorily, with reasonable accommodations where appropriate. Completion of the cast certification program as a cast member and box office cashier, or progress toward completion, is required. Employees assigned to sell or serve alcohol must complete legally required training and certification and Regal Responsible Beverage Server training through Regal Online University. The role requires effective public speaking, listening and clear communication, accurate calculations and error correction, problem-solving and evidence-based decision-making, initiative, the ability to work under pressure, and effective communication with customers, coworkers, and management. Employees should be able to set goals, manage time, and prioritize work.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Good public speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
For assigned alcohol-selling or serving duties: legal eligibility by age, completion of required state or local training and certification, and completion of Regal Responsible Beverage Server training on Regal Online University.
Ability to read and understand training materials, including materials on sexual harassment and discrimination.
Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Required vision includes close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate POS systems and accurately handle cash, cards, travelers’ checks, gift cards, redeemed tickets, passes, and coupons, as applicable to the assigned position.
Promote premium viewing experiences, the Regal Crown Club, and concession items as applicable.
Ensure ticket sales and enforcement comply with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate, prepare, and clean concession equipment; manage concession inventory; and comply with applicable food safety and break or meal-period laws.
Maintain applicable alcohol certifications and training; sell or serve alcohol only when legally eligible and assigned to do so.
Tear tickets, collect and deposit ticket stubs, direct patrons, inspect packages when applicable, manage crowds, and help guests find seats.
Inspect auditoriums for picture and sound quality, content theft, and safety; report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales when directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other theatre areas.
Monitor theatre vending equipment and assist with assigned opening and closing duties.