Seasonal Floor Staff - Portland OR

Regal•Portland, OR

1d•Onsite

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies, attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with MPAA ratings and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system; accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break requirements; and maintaining current alcohol certification and training where applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties. Successful employees must perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires good public speaking, effective listening and clear responses, accurate calculations and error correction, problem identification and evidence-based decision-making, the ability to act under pressure, strong communication with customers and colleagues, and the ability to set goals, manage time, and prioritize work. The role also involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, peripheral, and depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Ability to meet the physical demands of the role, including occasional lifting of up to 60 pounds and the stated vision requirements; reasonable accommodations may be made.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions according to the guest service philosophy.
Operate the concession point-of-sale system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club; and perform suggestive selling.
Comply with applicable food safety laws and break or meal-period requirements; maintain required alcohol certification and training where applicable.
Tear and collect tickets, deposit ticket stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, and manage crowd control.
Help guests find seats and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film and content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.