$18.00/HR Part-Time Floor Staff - Seasonal

Regal • Ontario, CA

12d

About The Position

Seasonal, part-time floor staff help ensure guests receive exceptional service. Depending on theatre needs and employee availability, team members may work in the Box Office, Concession Stand, or as an Usher. They are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system and handling transactions and concession stock inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break requirements; and maintaining required alcohol certifications and training when applicable. Team members assigned to sell or serve alcohol must meet the applicable legal age requirement and complete required training. They must also read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting backpacks and packages when applicable, managing crowds, assisting guests with seating, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, monitor for film and content theft, help maintain a safe environment, report problems or unusual situations to management, conduct auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

The listed pay is $18.00 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Employees age 21 or older who have completed six months of service may participate in the company 401(k) plan with a company match.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
• For assigned alcohol sales or service, meet the legal age requirement applicable to the location and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public speaking skills; listen effectively and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, take action beyond what is necessarily called for, and perform under pressure or opposition.
• Possess excellent communication skills with customers, co-workers, and management; establish goals, budget time, and set priorities.
• Meet the physical demands of the role, with reasonable accommodations where applicable, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell premium viewing experiences and promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions.
• Operate the concession point-of-sale system and accurately handle transactions and concession stock inventory.
• Operate, prepare, and clean concession equipment; suggestively sell products; and comply with food safety laws and break or meal-period requirements.
• Maintain required alcohol certification and training when assigned to alcohol sales or service, and complete legally required training and Regal Responsible Beverage Server training where applicable.
• Tear tickets, collect and deposit ticket stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, and manage crowd control and seating assistance.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.
• Read and understand required training materials, including materials covering sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed