Seasonal Floor Staff - $17/hr

Regal • Long Beach, CA

2d • Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. The role includes regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and following the company dress code.

Depending on the assigned area, duties include selling tickets and concessions, operating point-of-sale systems, handling payments accurately, promoting Regal Crown Club and premium viewing experiences, serving and assisting guests, enforcing rating policies, monitoring auditoriums, and maintaining clean and safe theatre areas. Employees must complete the applicable cast certification program and, when assigned alcohol sales or service, obtain legally required certification and complete Regal Responsible Beverage Server training.

Requirements

• Complete, or be progressing toward completion of, the cast certification program as a cast member and as a box office cashier.
• Possess good public-speaking and listening skills, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, evaluate information, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Possess excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve desired objectives.
• If assigned to sell or serve alcohol, be of legal age under state or local law, complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.

Responsibilities

• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell premium viewing experiences such as 3D, RPX, and IMAX, and promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in a manner consistent with the guest service philosophy.
• Operate the Concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; upsell concessions; comply with food safety laws and break or meal-period laws; and maintain current alcohol certifications and training where applicable.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.
• Tear tickets, collect and deposit ticket stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, and manage crowd control and seating assistance.
• Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession auxiliary sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and proper operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes
• Discounted concessions at any Regal location
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service

What This Job Offers

• Education Level: No Education Listed