Seasonal Floor Staff - $13/hr

Regal • Anderson, SC

3d • Onsite

About The Position

Regal Floor Staff team members provide exceptional guest service and may be assigned to work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Team members represent Regal in a manner consistent with its mission and policies, including maintaining regular and consistent attendance, responding to emergency situations when called upon, performing general cleaning duties, and following the company dress code.

Duties vary by assignment. Box Office staff operate the POS system and handle payments accurately, promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions. Concession staff operate the POS system, manage concession inventory, prepare and clean concession equipment, promote the Regal Crown Club, make sales recommendations, and follow food safety and applicable break and meal-period laws. Where applicable, staff must maintain required alcohol certifications and training; employees assigned to sell or serve alcohol must meet the legal minimum age. Team members must read and understand training materials on subjects including sexual harassment and discrimination.

Ushers tear and collect tickets, direct patrons, inspect backpacks and packages when applicable, manage crowds, assist guests with seating, enforce the MPAA rating system, and inspect auditoriums for picture and sound quality, content theft, and safety. They report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

The role pays $13 per hour. Team members receive free movie passes and discounted concessions at Regal locations. They may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion, is required.
• If assigned to sell or serve alcohol, meet the legal minimum age and complete applicable legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Possess good public speaking skills; listen effectively and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, co-workers, and management; establish goals, budget time, and set priorities.
• Meet the physical demands of the job, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the Box Office or Concession POS system and accurately handle cash, cards, gift cards, travelers’ checks, and applicable redeemed tickets, passes, or coupons.
• Promote premium viewing experiences and the Regal Crown Club program, and use suggestive selling as applicable.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Manage concession inventory; operate, prepare, and clean concession equipment; and comply with applicable food safety laws and break or meal-period laws.
• Maintain required alcohol certification and training where applicable, and complete legally required training and Regal Responsible Beverage Server training when assigned to sell or serve alcohol.
• Tear and collect tickets, direct patrons to auditoriums, inspect backpacks or packages when applicable, manage crowd control, and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.
• Read and understand training materials, including materials on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• 401(k) retirement plan with company match, available after age 21 and six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed