Seasonal Floor Staff $18.50/hr

Regal Theatres•Bend, OR

2d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales follow the MPAA rating system and company policy; and answering guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system, accurately handling payments and redeemed coupons, and managing concession inventory; promoting the Regal Crown Club and concession sales; operating, preparing, and cleaning concession equipment; complying with food safety laws and rules concerning breaks and meal periods; and maintaining any legally required alcohol certification and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement and complete required training, including Regal Responsible Beverage Server training. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, assisting guests with seating, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Candidates must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires effective public speaking, listening, clear communication, accurate calculations, problem-solving, sound judgment, the ability to perform under pressure, and the ability to set goals, manage time, and prioritize work.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.
Good public speaking, listening, and clear, direct communication skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate Box Office point-of-sale systems and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale systems, accurately handle payments and redeemed coupons, and manage concession inventory.
Operate, prepare, and clean concession equipment; promote concession sales; and comply with food safety laws and break and meal-period requirements.
Maintain legally required alcohol certification and training when assigned alcohol-related duties, including Regal Responsible Beverage Server training.
Read and understand training materials on subjects such as sexual harassment and discrimination.
Tear and collect ticket stubs, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
Monitor theatre vending equipment and assist with assigned opening and closing duties.