SEASONAL Floor Staff - $18.50/hr - Weekends + Evenings

Regal • Redmond, WA

2d • Onsite

About The Position

Seasonal Regal Floor Staff members are responsible for ensuring guests receive exceptional service. Depending on theatre needs and employee availability, team members may be assigned to the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers and other payment methods, selling tickets in accordance with the MPAA rating system and company policy, promoting Regal Crown Club and premium viewing experiences, and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting Regal Crown Club, operating and cleaning concession equipment, making sales recommendations, and following food safety and break-period laws. Where applicable, staff must maintain required alcohol certifications and be of legal age to sell or serve alcohol. Staff must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include collecting and checking tickets, directing and assisting guests, inspecting bags when applicable, managing crowds, enforcing the MPAA rating system, inspecting auditoriums, reporting problems to management, conducting auxiliary concession sales when directed, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The listed pay is $18.50 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, consider possible causes and alternatives, and draw evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Vision sufficient for close and distance viewing, peripheral vision, depth perception, and adjusting focus.
• If assigned to sell or serve alcohol, be of legal age under applicable state or local law, complete legally required training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, handle emergencies when called upon, perform general cleaning duties, and comply with the company dress code.
• Operate Box Office and concession point-of-sale systems and accurately handle cash, cards, gift cards, coupons, tickets, and other specified payment methods.
• Promote Regal Crown Club, premium viewing experiences, and concession products through appropriate selling and recommendations.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions clearly and consistently with the guest service philosophy.
• Operate, prepare, and clean concession equipment; maintain concession stock inventory; and comply with applicable food safety laws and break-period requirements.
• Maintain applicable alcohol certifications and training; comply with legal age requirements for alcohol service.
• Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report theatre problems, discrepancies, and unusual situations to management.
• Perform in-auditorium auxiliary concession sales when directed.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas; monitor theatre vending equipment.
• Assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location
• Discounted concessions at any Regal location
• 401(k) retirement plan with company match, available after reaching age 21 and completing six months of service

What This Job Offers

• Education Level: No Education Listed