Seasonal Floor Staff $18.50/hr

Regal•Bend, OR

About The Position

Floor Staff members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may be assigned to the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash, cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food-safety laws and break requirements; maintaining applicable alcohol certifications; and reading and understanding required training materials covering topics such as harassment and discrimination. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and conducting auditorium inspections to monitor picture and sound quality, prevent film or content theft, and help maintain a safe environment. Ushers report problems or unusual situations to management, may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public-speaking and listening skills, with the ability to respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
When assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate point-of-sale systems and accurately handle cash, credit cards, travelers’ checks, gift cards, redeemed discounts or coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program, and perform suggestive selling.
Ensure ticket sales comply with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate, prepare, and clean concession equipment, and comply with applicable food-safety laws and break requirements.
Maintain required alcohol certification and training when applicable; meet legal age requirements when assigned to sell or serve alcohol.
Tear and collect tickets, direct patrons, inspect bags when applicable, manage crowds, and help guests find seats.
Conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned.