SEASONAL Floor Staff - $18.50/hr - Weekends + Evenings

Regal Theatres • Redmond, WA

2d • Onsite

About The Position

Seasonal floor staff members help ensure guests receive exceptional service and may work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Team members are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and answer guest questions and phone calls in keeping with the guest service philosophy.

Concession duties include operating the point-of-sale system; handling payments, coupons, and concession inventory accurately; promoting the Regal Crown Club; preparing, operating, and cleaning concession equipment; and suggesting additional purchases. Staff must follow food-safety laws and laws governing breaks and meal periods. Where applicable, alcohol certification and training must be current; employees assigned to sell or serve alcohol must meet the applicable legal age and training requirements.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems and unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums after shows and maintain other theatre areas; monitor vending equipment; and assist with opening and closing duties.

Successful employees must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. They must be able to communicate effectively, perform calculations accurately, identify and evaluate problems, and work under pressure. The job involves frequent standing, walking, sitting, use of hands, reaching, and speaking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Reasonable accommodations may be made for employees with disabilities.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.
• Good public-speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, assess possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to perform the physical demands of the role, including frequently standing and walking and occasionally lifting up to 60 pounds; reasonable accommodations may be made.

Responsibilities

• Provide exceptional service to theatre guests and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and follow the company dress code.
• Operate Box Office point-of-sale systems and accurately handle cash, cards, travelers’ checks, gift cards, tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club; sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest questions and phone calls in keeping with the guest service philosophy.
• Operate concession point-of-sale systems and accurately handle payments, coupons, and concession inventory.
• Prepare, operate, and clean concession equipment; suggest additional purchases and promote the Regal Crown Club.
• Follow food-safety laws and applicable break and meal-period laws; maintain required alcohol certifications and training where applicable.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain restrooms, lobby, hallways, and other theatre areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.
• Complete required cast certification and, when assigned alcohol duties, legally required training and Regal Responsible Beverage Server training.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed