Seasonal Floor Staff - $17/hr

Regal Theatres • Long Beach, CA

1d • Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies. General expectations include regular and consistent attendance, responding to emergencies when called upon, general cleaning, and complying with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.

Concession duties include operating the point-of-sale system; accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Staff must comply with food-safety laws and rules regarding breaks and meal periods. Where applicable, alcohol-related duties require current certification and training, and employees must meet the legal age requirement for selling or serving alcohol. Employees must read and understand training materials covering subjects such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, film or content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• Where alcohol sales or service are assigned, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Have good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Meet the role’s vision requirements, including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash, cards, travelers’ checks, gift cards, discounts, passes, coupons, and concession inventory.
• Promote premium viewing experiences and the Regal Crown Club; perform up-selling and suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate, prepare, and clean concession equipment; comply with food-safety laws and rules regarding breaks and meal periods.
• Maintain required alcohol certification and training where applicable, and comply with legal age requirements for selling or serving alcohol.
• Tear tickets, collect ticket stubs, direct patrons, inspect bags when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.
• Read and understand required training materials, including materials on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed