Floor Staff - $17/hr (Seasonal)

Regal•New York, NY

1d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may be scheduled as an usher or at the concession stand. This seasonal role is expected to last 3 months and is mainly a nights, weekends, and holidays position. Closing shifts may extend past midnight on weekdays and past 1 or 2 a.m. on weekends. Floor Staff represent Regal in a manner consistent with its mission statement and policies. They are expected to attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Usher duties include ticket scanning and directing patrons, inspecting packages when applicable, managing crowds, enforcing the MPAA rating system, monitoring auditoriums, reporting unusual situations to management, assisting with concession sales, cleaning, monitoring vending equipment, and completing assigned opening and closing duties. Concession duties include operating the POS system and handling payments and inventory accurately, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food safety and break-period laws. Where applicable, employees must maintain required alcohol certifications and training and meet the legal age requirement for selling or serving alcohol. Employees must also read and understand training materials covering subjects such as sexual harassment and discrimination.

Requirements

Completion of the cast certification program as a cast member, or progress toward completion, is required.
If assigned alcohol sales or service duties, meet the legal age requirement to sell or serve alcohol under applicable state or local laws and complete required training and certification.
Possess good public speaking skills; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, note possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure and/or opposition.
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
Meet the physical requirements of the job, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional service to theatre guests and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and follow the company dress code.
Work as an usher or at the concession stand, as scheduled.
Scan tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable.
Manage crowd control and assist guests in finding seats when necessary.
Enforce the MPAA rating system.
Conduct in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe, quality environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with assigned opening and closing duties.
Operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
Promote the Regal Crown Club program.
Operate, prepare, and clean concession equipment.
Upsell and use suggestive selling.
Comply with local, state, and federal food safety laws and applicable laws regarding breaks and meal periods.
Keep required alcohol certification and training current where applicable; complete legally required local or state training and obtain required certification when assigned alcohol sales or service duties.
Complete Regal Responsible Beverage Server training on Regal Online University when assigned alcohol sales or service duties.
Read and understand training materials, including materials covering sexual harassment and discrimination.