Regal Pioneer Place Seasonal Part-Time Team Member - Starting $16.80/HR

Regal Theatres•Portland, OR

6d•Onsite

About The Position

Seasonal, part-time Floor Staff team members provide exceptional guest service and may be scheduled to work in the Concession Stand or as an Usher. Employees represent Regal in accordance with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Concession duties include operating the point-of-sale system and handling cash, cards, gift cards, coupons, and concession inventory accurately; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; upselling; and complying with food-safety laws and requirements for breaks and meal periods. Where applicable, employees must keep required alcohol certifications and training current and meet legal age requirements for selling or serving alcohol. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing guests, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary in-auditorium concession sales when directed; clean auditoriums after shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas; monitor theatre vending equipment; and assist with opening and closing duties as assigned. The role requires satisfactory performance of essential duties, effective public speaking and listening, clear communication, accurate calculations, problem-solving and decision-making, and the ability to establish goals, manage time, and set priorities. Reasonable accommodations may be made for individuals with disabilities. Physical tasks include frequently standing, walking, sitting, handling objects, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Read and understand training materials, including materials covering sexual harassment and discrimination.
Possess good public-speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management.
Establish goals, budget time, and set priorities.
Meet the physical demands of the role, including occasionally lifting up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the point-of-sale system and accurately handle cash, credit cards, travelers’ checks, gift cards, coupons, and concession inventory.
Promote the Regal Crown Club program, operate and clean concession equipment, and upsell or suggest products.
Comply with food-safety laws and requirements for breaks and meal periods; maintain required alcohol certifications and training where applicable.
Tear and collect ticket stubs and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and safety, and report problems or unusual situations to management.
Perform in-auditorium concession sales when directed by management.
Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas.
Monitor theatre vending equipment and assist with assigned opening and closing duties.