Regal Longston Place 14 Seasonal Team Member $17.25/HR

Regal • Puyallup, WA

2d

About The Position

Seasonal Team Members ensure guests receive exceptional service and represent Regal consistently with its mission statement and policies. Depending on theatre needs and employee availability, team members may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees and may work in the Box Office, Concession Stand, or as an Usher. The role includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and complying with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash and other payment types, promoting premium viewing experiences and the Regal Crown Club, following ticket-sale policies including MPAA ratings, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, upselling, complying with food-safety and break-period laws, and maintaining required alcohol certifications and training where applicable. Team members assigned to sell or serve alcohol must meet applicable legal age requirements and complete required training.

Usher duties include collecting and checking tickets, directing and assisting guests, inspecting bags when applicable, managing crowds, enforcing MPAA ratings, checking auditorium picture and sound quality, helping protect against film and content theft, reporting problems to management, conducting auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and completing assigned opening and closing duties. Team members must read and understand training materials covering subjects such as sexual harassment and discrimination.

Successful performance requires completing the cast certification program as a cast member and box office cashier, or making progress toward completion. The role requires clear communication and public-speaking skills, effective listening, accurate calculations, problem-solving and reasoning, the ability to perform under pressure, and strong communication, organization, and prioritization skills. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be making progress toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, assess possible causes and alternatives, and reach evidence-based conclusions.
• Take initiative and perform under pressure and/or opposition.
• Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
• When assigned alcohol sales or service, meet the legal age requirement and complete legally required local or state training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
• Meet the physical demands of the job, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• In the Box Office, operate the POS system and accurately handle cash, credit cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program; sell tickets in accordance with MPAA ratings and company policy; and respond to guest questions and calls.
• In Concessions, operate the POS system, accurately handle payments and concession inventory, promote the Regal Crown Club, operate and clean concession equipment, and upsell products.
• Follow applicable food-safety laws and break and meal-period laws, and maintain required alcohol certifications and training where applicable.
• As an Usher, collect and check tickets, direct guests, inspect bags when applicable, manage crowds, assist guests with seating, and enforce MPAA ratings.
• Inspect auditoriums for picture and sound quality, monitor for film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management and perform auxiliary concession sales as directed.
• Clean auditoriums after scheduled shows and maintain restrooms, lobby, hallways, and other areas; monitor vending equipment; and complete assigned opening and closing duties.
• Read and understand training materials, including materials on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed