Regal Pioneer Place Seasonal Part-Time Team Member - Starting $16.80/HR

Regal•Portland, OR

7d•Onsite

About The Position

Regal Pioneer Place is hiring seasonal, part-time Floor Staff team members. Floor Staff are variable-hour employees whose primary responsibility is ensuring guests receive exceptional service. Depending on theatre needs and employee availability, team members may work in the Concession Stand or as an Usher. Employees are expected to represent Regal consistently with its mission and policies, attend work regularly and consistently, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Concession duties include operating the point-of-sale system and handling cash, payment cards, gift cards, coupons, and concession inventory accurately; promoting Regal Crown Club; operating, preparing, and cleaning concession equipment; and upselling. Team members must follow food-safety laws and rules for breaks and meal periods. Where applicable, alcohol certification and training must be current, and employees assigned to sell or serve alcohol must meet the legal age requirement and complete legally required training and Regal Responsible Beverage Server training. Employees must also read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include taking and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful performance requires the ability to carry out essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires clear communication and listening, public-speaking ability, accurate calculations, problem-solving and decision-making, performance under pressure, and the ability to set goals, manage time, and prioritize. Physical duties frequently include standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional duties include climbing, balancing, stooping, kneeling, crouching, or crawling. Employees may occasionally lift up to 60 pounds.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate alternatives, and reach evidence-based conclusions; take initiative and perform under pressure or opposition.
Possess excellent communication skills with customers, coworkers, and management, and be able to establish goals, budget time, and set priorities.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Be able to perform the essential duties, including the described physical demands, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional service to theatre guests and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
Promote the Regal Crown Club program and perform upselling or suggestive selling.
Operate, prepare, and clean concession-related equipment and comply with applicable food-safety laws and break and meal-period requirements.
Maintain required alcohol certifications and training when applicable; meet legal age requirements when assigned to sell or serve alcohol.
Read and understand training materials, including materials about sexual harassment and discrimination.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.