Team Member Regal Quaker Crossing 18 - $16/hr Weekdays, Weekends, and Holidays

Regal • Village of Orchard Park, NY

1d • Onsite

About The Position

Team Members at Regal Quaker Crossing 18 are responsible for ensuring guests receive exceptional service and representing Regal consistently with its mission statement and policies. Depending on theatre needs and employee availability, team members may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. They may be assigned to the Box Office, Concession Stand, or as an Usher. The theatre operates from 9:00 a.m. to 12:00 a.m.; employees must be available to work until 11:45 p.m. on weekends.

All team members are expected to attend regularly and consistently, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Duties vary by assignment and include guest service, operating point-of-sale systems, maintaining equipment and work areas, following applicable laws and company policies, and supporting theatre opening and closing operations.

The position pays $16 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• Possess good public-speaking and listening skills and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, assess causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• If assigned to sell or serve alcohol, meet the legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl.
• May occasionally lift up to 60 pounds.
• Meet the stated vision requirements, including close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
• At the Box Office, operate the POS system and handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons accurately.
• At the Box Office, promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• At Concessions, operate the POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
• At Concessions, promote the Regal Crown Club, operate, prepare, and clean concession equipment, and use upselling and suggestive selling.
• At Concessions, comply with local, state, and federal food safety laws and applicable break and meal-period laws; maintain required alcohol certifications and training when applicable.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.
• As an Usher, tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
• As an Usher, enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe, quality environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation, and assist with opening and closing duties as assigned.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed