COOK with CASHIER EXPERIENCE - FOH & BOH

The Flame Broiler, Inc.•Fullerton, CA

3d•$20 - $20•Onsite

About The Position

The Team Member Cross Trained Cook supports an environment where The Flame Broiler, Inc.’s values, culture, and operating standards can thrive. Under the direct supervision of the General Manager and Assistant General Manager, this role communicates the brand’s vision through the execution of operational procedures and keeps the brand at the forefront of operations. The position is cross-trained in back-of-house (BOH) cooking and front-of-house (FOH) guest service, and may deliver training to team members as directed. BOH duties include preparing and cooking food according to company standards, maintaining freshness and accurate portions, coordinating with FOH on orders and peak-time preparation, and keeping stations, equipment, and inventory clean and organized. FOH duties include entering and fulfilling orders, providing timely guest service, communicating menu information and special requests, handling POS transactions and cash according to guidelines, and maintaining a clean, organized service area.

Requirements

Ability to perform the listed BOH cooking, food preparation, cleaning, and organization duties to company standards.
Ability to perform FOH service, POS transactions, order fulfillment, and guest communication duties.
Knowledge of menu items, ingredients, allergies, substitutions, and meal pricing.
Ability to communicate special requests and modifications between guests, FOH, and BOH team members.
Adherence to company attendance, punctuality, cash-handling, safety, and operating procedures.
Successful completion of the company-approved Train-The-Trainer certification course.

Responsibilities

Prepare assigned products and protein for cooking, including appropriate defrosting and rotation.
Cook proteins, rice, and vegetables according to company-approved standards.
Coordinate with FOH team members about special orders, modifications, and preparation quantities during peak periods.
Ensure meals are fresh and meet quality standards; build bowls and plates using accurate portions.
Wash dishes and organize and store small wares and equipment.
Prepare BOH stations, clean BOH areas, and put away and organize inventory.
Provide guest experiences and service in accordance with company standards.
Enter orders accurately in the POS system and perform transactions such as refunds and modifications, as well as clocking in and out.
Expedite and fulfill orders accurately and promptly, and deliver meals to guests in a timely manner.
Build rapport with guests and maintain professional relationships with loyal customers.
Communicate promotions, menu items, ingredients, allergies, substitutions, pricing, and special requests to guests and team members.
Complete FOH side work, including portioning sauces and condiments and preparing takeout order items.
Keep the FOH area clean and organized.
Assist other team members when needed and follow company attendance and punctuality procedures.
Complete the company-approved Train-The-Trainer certification course and deliver team-member training as directed.
Know and follow company standards and policies, resolve guest complaints when necessary, and adhere to cash-handling and workplace safety procedures.