Team Manager - Century City

Tiffany & Co.•Los Angeles, CA

3h•$110,500 - $156,000

About The Position

The Team Manager supports the Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the Tiffany store experience. The role oversees the store when the Director is absent and provides dynamic, attentive, and inspiring leadership, building relationships with internal and external clients and acting as a mentor, coach, and Guest Experience Manager to ensure exceptional client service. The Team Manager coaches and guides store sales and/or operations to deliver a strong client experience and achieve commercial and profitability targets. They partner with the Store Director, lead with service excellence, and embody LVMH values by cultivating an entrepreneurial spirit, creativity, innovation, and excellence while recognizing the importance of people. The role drives sales and client development, models and improves Tiffany service, attracts and develops talent, and champions operational efficiency, established procedures, and internal controls.

Requirements

At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality.
Proven track record in sales generation and managing the achievement of commercial results.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale (POS) systems.
Flexibility to work in various roles based on business needs, including on the sales floor and in operations.
Authorization to work in the United States or the country where the position is based.
Mandarin-speaking.

Nice To Haves

A college or university education is desired.

Responsibilities

Coach, guide, and support store sales and/or operations to deliver the client experience and meet or exceed commercial and profitability targets.
Partner with the Store Director and lead the team in delivering service excellence and extraordinary client experiences.
Manage and motivate the team to consistently achieve or exceed store commercial targets.
Drive client development activities to cultivate new and existing clients and maintain client relationships.
Manage client relationships personally and deliver Tiffany Touch moments to clients and team members.
Drive business through key product pillars and KPIs.
Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
Maintain a management presence on the sales floor and ensure client experience expectations are consistently met.
Optimize hospitality and store amenities to create unique experiences.
Act on NPS performance and client feedback to improve customer service.
Attract, hire, retain, train, and coach talent; provide qualitative feedback and use recognition and performance management to improve engagement and performance.
Prioritize diversity, cultivate inclusive environments, foster growth, and encourage an entrepreneurial spirit.
Set and communicate clear, challenging goals aligned with Strategic Priorities and Key Results.
Use training and development offerings to support employee growth and performance.
Ensure exceptional operational support for sales and service, manage efficient back-of-house operations, maintain established procedures, identify and implement efficiencies and best practices, and ensure compliance with internal controls.
Oversee the store when the Director is not present.